Respond.io
AI-powered customer conversation management software.
7 actions Integration catalog
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01 · WHAT THE AGENT CAN DO
Actions
Every capability is a discrete, logged action the agent calls by name — scoped to what you authorize and recorded in the run trace.
Add internal comment to conversationRESPOND_IO_CREATE_COMMENT
Tool to add a comment (internal note) to a contact's conversation. Use after verifying the contact identifier.
Create ContactRESPOND_IO_CREATE_CONTACT
Creates a new contact in the respond.io workspace with the specified details. The contact is identified by email, phone number, or contact ID. Supports adding profile information, language preferences, and custom fields that have been pre-configured in the workspace.
Create Space TagRESPOND_IO_CREATE_SPACE_TAG
Creates a new tag in the Respond.io workspace for organizing and categorizing contacts and conversations. Tags help with segmentation, filtering, and workflow automation. Each tag must have a unique name within the workspace.
Get MessageRESPOND_IO_GET_MESSAGE
Tool to retrieve a specific message. Use when you need the details of a message sent to or received from a contact.
List channelsRESPOND_IO_LIST_CHANNELS
Tool to retrieve a list of channels connected to the workspace. Use when you need to enumerate all messaging channels with pagination support.
List usersRESPOND_IO_LIST_USERS
Tool to retrieve a list of users in the workspace. Use when you need to fetch all workspace users for auditing or assignment.
Update Space TagRESPOND_IO_UPDATE_SPACE_TAG
Updates an existing workspace tag by its current name. You can modify the tag's name, description, or emoji. Note: Color codes are not currently supported by the API and will be rejected if provided. At least one field besides currentName must be provided to update.
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