Crisp

Crisp is a customer messaging platform for managing conversations, contacts, operators, helpdesk content, campaigns, and workspace settings.

12 actions Integration catalog

Request access

Connect Crisp once you're in Boring.

01 · WHAT THE AGENT CAN DO

Actions

Every capability is a discrete, logged action the agent calls by name — scoped to what you authorize and recorded in the run trace.

Assign ConversationCRISP_ASSIGN_CONVERSATION

Assign a conversation to one operator or explicitly remove its current operator assignment.

Get ConversationCRISP_GET_CONVERSATION

Get one conversation's status, assignment, inbox, visitor metadata, unread counts, and latest-message summary.

Get People ProfileCRISP_GET_PEOPLE_PROFILE

Get one customer profile by its Crisp people ID or exact email address.

List Conversation MessagesCRISP_LIST_CONVERSATION_MESSAGES

Return a batch of messages from a conversation, optionally before, after, or around one millisecond timestamp.

List ConversationsCRISP_LIST_CONVERSATIONS

List or search workspace conversations with support-focused filters, one page at a time.

List InboxesCRISP_LIST_INBOXES

List configured Crisp inboxes and their operator/team membership, one page at a time.

List OperatorsCRISP_LIST_OPERATORS

List workspace operators and pending members with their IDs, roles, and current availability.

List People ProfilesCRISP_LIST_PEOPLE_PROFILES

List or search customer profiles by text, creation date, and sort order, one page at a time.

Move Conversation to InboxCRISP_MOVE_CONVERSATION_TO_INBOX

Move a conversation to a specific Crisp inbox, or remove its inbox categorization when inbox_id is null.

Send Conversation MessageCRISP_SEND_CONVERSATION_MESSAGE

Send a visitor-visible text reply to an existing Crisp conversation immediately; this external communication is irreversible.

Update Conversation MetaCRISP_UPDATE_CONVERSATION_META

Update support-relevant visitor details, subject, segments, or custom data on a conversation without replacing unspecified fields. Provide at least one field to update.

Update Conversation StateCRISP_UPDATE_CONVERSATION_STATE

Set a conversation to pending, unresolved, or resolved.

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