HelpSpot
HelpSpot is a customer support platform for managing requests, staff workflows, time tracking, saved responses, reports, and help desk metadata.
10 actions Integration catalog
Request access
Connect HelpSpot once you're in Boring.
01 · WHAT THE AGENT CAN DO
Actions
Every capability is a discrete, logged action the agent calls by name — scoped to what you authorize and recorded in the run trace.
Create RequestHELP_SPOT_CREATE_REQUEST
Create a staff-side support request with an initial customer-visible or internal note. Configured HelpSpot automations may send notifications.
Get Current UserHELP_SPOT_GET_CURRENT_USER
Return the connected HelpSpot staff user's identity, defaults, and support capabilities without authentication tokens.
Get RequestHELP_SPOT_GET_REQUEST
Return one support request with normalized history and optional time total; fail clearly when HelpSpot returns its sparse HTTP-200 missing-request shape.
List FiltersHELP_SPOT_LIST_FILTERS
List the connected staff user's saved and built-in queue filters, including symbolic selectors such as inbox and myq.
List Saved ResponsesHELP_SPOT_LIST_SAVED_RESPONSES
List reusable response templates available to the connected staff user, either all templates or the user's ten most-used templates.
List Support OptionsHELP_SPOT_LIST_SUPPORT_OPTIONS
List IDs and labels used to categorize, assign, route, or set the status of HelpSpot requests.
Run FilterHELP_SPOT_RUN_FILTER
Return one cursor-controlled page of request summaries from a saved or built-in HelpSpot queue filter.
Search RequestsHELP_SPOT_SEARCH_REQUESTS
Search support requests by text, customer, state, assignment, or date and return one concise cursor-controlled page.
Set Request SubscriptionHELP_SPOT_SET_REQUEST_SUBSCRIPTION
Subscribe or unsubscribe a staff user from updates to one support request.
Update RequestHELP_SPOT_UPDATE_REQUEST
Update request, customer, assignment, and state fields and optionally append one customer-visible or internal note. Configured HelpSpot notifications may be sent.
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