Help Scout

Tool to create a chat handle for a Help Scout customer. Use when you need to add a chat platform username (like Skype, AIM, Yahoo) to a customer's profile.

Tool to create a new chat thread on a Help Scout conversation. Use when adding a chat message to an existing conversation. Note: Conversations can have a maximum of 100 threads. Non-imported threads automatically reopen closed conversations.

Tool to create a new conversation in Help Scout. Use when creating email, phone, or chat conversations with customer threads.

Tool to create a new customer in Help Scout with contact details and profile information. Use when you need to add a new customer with emails, phones, addresses, or other contact data.

Tool to create an address for a Help Scout customer. Use when you need to add a physical address to a customer's profile.

Tool to create an email for a customer in Help Scout. Use when you need to add a new email address to a customer's profile.

Tool to create a phone number for a Help Scout customer. Use when adding contact phone numbers to customer profiles.

Tool to create a customer property definition in Help Scout. Use when you need to add custom fields to track additional customer information like subscription plan, tier level, or custom attributes. Maximum 50 customer property definitions per company.

Tool to create a new customer thread on a Help Scout conversation. Use when a customer needs to add a message to an existing conversation. The conversation will reopen unless imported mode is enabled. Conversations are limited to 100 threads maximum.

Tool to create a website entry for a customer in Help Scout. Use when adding a website URL to an existing customer profile.

Tool to create a new note thread on a Help Scout conversation. Use when you need to add internal notes to conversations. Notes are visible only to team members, not customers. Maximum 100 threads per conversation.

Tool to create a new organization in Help Scout. Use when you need to create a company profile with associated domains, contact information, and metadata.

Tool to create a new custom property definition for organizations in Help Scout. Use when you need to add custom fields to track organization-specific data like industry, account tier, renewal dates, or other metadata. Maximum 50 property definitions allowed per account.

Tool to create a new phone thread on a Help Scout conversation. Use when you need to log a phone call interaction with a customer on an existing conversation.

Tool to create a new reply thread on a Help Scout conversation. Use when sending a reply to a customer in an existing conversation. The reply can be published immediately or saved as a draft.

Tool to create a saved reply for a mailbox in Help Scout. Use when you need to create reusable message templates for email or chat responses.

Tool to create a social profile for a customer in Help Scout. Use when you need to add social media profile information (LinkedIn, Twitter, Facebook, etc.) to a customer record.

Tool to create a new webhook subscription in Help Scout to receive real-time event notifications. Use when setting up webhook integrations to track conversations, customers, tags, or other events.

Tool to delete a chat handle for a customer. Use when you need to remove a chat handle associated with a customer account.

Tool to move a conversation to the deleted folder. Use when you need to delete a conversation. The conversation can only be restored by a Help Scout administrator.

Tool to permanently delete a customer by ID from Help Scout. This hard-deletes the customer including microsurvey responses and conversations (irreversible, GDPR compliant). Returns 403 if user lacks access to all conversations or customer has >100 conversations.

Tool to delete a customer's address from Help Scout. Use when you need to remove address information associated with a specific customer account.

Tool to delete an email for a customer. Use when you need to remove a customer's email address from Help Scout.

Tool to delete a customer's phone number from Help Scout. Use when you need to remove a phone number associated with a specific customer account.

Tool to perform a soft delete on a customer property definition. The property is scheduled for permanent deletion, with its slug temporarily reassigned during the grace period.

Tool to delete a website for a customer. Use when you need to remove a website from a customer record.

Tool to delete an organization by ID. Use when removing an organization from Help Scout. This operation also removes the reference to this organization from all associated customers.

Tool to delete a customer tier property definition from organizations. This performs a soft-delete, and the property will be removed permanently after a grace period. Use when you need to remove a custom organization property definition.

Tool to delete a saved reply from a mailbox. Use when you need to permanently remove a saved reply. Returns 204 No Content on successful deletion.

Tool to delete a snooze on a conversation. Use when you need to remove a snooze from a conversation, which will place it into its new home folder (Mine, Team or Unassigned, based on assignee).

Tool to delete a social profile for a customer in Help Scout. Use when you need to remove a social media profile link from a customer record.

Tool to unschedule a scheduled thread in a conversation. Use when you need to convert a scheduled thread to a draft thread. The scheduled thread will be converted to a standard draft thread.

Tool to permanently delete a webhook subscription from Help Scout. Use when you need to remove webhook integrations that are no longer needed.

Tool to download an attachment file from a Help Scout conversation. Use when you need to retrieve the actual file content of an attachment.

Tool to retrieve attachment data for a specific attachment. Returns base64-encoded attachment content.

Tool to get busiest time of day report showing conversation volume by day and hour. Use when you need to analyze conversation patterns to identify peak support hours or optimize team scheduling. Requires Plus or Pro plan.

Tool to retrieve comprehensive chat report statistics from Help Scout. Use when you need to analyze chat performance metrics including conversation volume, wait times, response times, message counts, and chat durations. Supports period-over-period comparisons and filtering by mailboxes, tags, or folders. Note: Only available to Plus and Pro plans.

Tool to retrieve company customers helped report showing distinct customer count receiving support. Use when you need to analyze how many unique customers were helped during a specific period, compare periods, or track customer engagement trends. Available only for Plus and Pro plans.

Tool to retrieve company drilldown report showing underlying conversation data for company statistics. Use when you need to analyze conversations by various dimensions like reply counts, response times, or resolution metrics. Available only for Plus and Pro plans.

Tool to retrieve overall company performance report from Help Scout. Returns metrics like customers helped, conversations closed, total replies, and per-user statistics for a specified time period. Use when you need to analyze team performance, track support metrics, or generate reports on customer service activity.

Tool to retrieve a specific conversation by ID from Help Scout. Use when you need detailed information about a conversation including assignee, customer, tags, custom fields, and optionally embedded threads.

Tool to get conversations drilldown report from Help Scout. Use when you need detailed conversation data for a specific time period. Available on Plus and Pro plans only.

Tool to get conversations drilldown by field report from Help Scout. Use when you need to analyze conversations by specific tags, saved replies, workflows, or customers for a time period.

Tool to get overall conversations report with statistics on conversation volume, channels, and trends. Use when you need insights on conversation patterns, busiest times, top customers, tags, or custom field analytics. Supports optional previous period comparison for trend analysis.

Tool to get a specific customer by ID from Help Scout. Use when you need to retrieve detailed customer information including contact details, profile data, and conversation history.

Tool to retrieve a customer's address from Help Scout. Use when you need to fetch the physical address associated with a specific customer account.

Tool to retrieve overall docs performance report from Help Scout. Returns metrics like unique visitors, browse and search actions, popular searches, top articles, and top categories for a specified time period. Use when you need to analyze documentation usage, track knowledge base effectiveness, or identify popular content.

Tool to retrieve email report with volume, resolution, and response metrics from Help Scout. Returns statistics like email conversations, response times, resolution rates, and time distributions for a specified period. Use when you need detailed email performance analytics or trend comparisons.

Tool to retrieve first response time productivity report showing average response duration. Use when you need to analyze team response performance, track response time trends, or compare response times across different periods. Available only for Plus and Pro plans.

Tool to retrieve happiness ratings report with customer satisfaction scores and feedback from Help Scout. Returns paginated list of ratings including conversation details, rating scores (Great/OK/Not Good), customer comments, and associated agent information. Use when you need to analyze customer satisfaction metrics or gather feedback data.

Tool to retrieve overall happiness report from Help Scout. Returns customer satisfaction metrics including ratings percentages, counts, and happiness scores for a specified time period. Use when you need to analyze customer satisfaction trends, track happiness scores, or generate reports on customer feedback.

Tool to retrieve a specific inbox by ID with details including name, email, and timestamps. Use when you need to get information about a particular mailbox or inbox.

Tool to get new conversations drilldown report showing underlying conversation data for new conversations created within a time period. Use when you need to analyze newly created conversations with detailed information. Available only for Plus and Pro plans.

Tool to get new conversations report showing conversation counts over time intervals. Use when you need to analyze new conversation trends, compare time periods, or track conversation volume patterns.

Tool to retrieve a specific organization by ID from Help Scout. Use when you need to fetch details about an organization including name, website, domains, and contact information.

Tool to get conversations associated with an organization in Help Scout. Use when you need to retrieve all conversations linked to a specific organization. Returns paginated results with HAL+JSON format.

Tool to get customers associated with an organization in Help Scout. Use when you need to retrieve a list of all customers belonging to a specific organization. Returns paginated results with 50 customers per page.

Tool to retrieve a single organization property definition by its slug identifier. Use when you need to get details about a specific custom property configured for organizations, including its type, display name, and available options.

Tool to retrieve phone report statistics from Help Scout. Returns metrics like phone conversations, phone calls created, and customer counts for a specified period. Use when you need to analyze phone support performance or track phone activity trends. Note: Only available to Plus and Pro plans.

Tool to retrieve productivity overall report showing comprehensive team performance metrics. Use when you need to analyze productivity statistics including response times, resolution times, handle times, and conversation volumes. Available only for Plus and Pro plans.