Gorgias

Gorgias is a helpdesk and live chat platform specializing in e-commerce, offering automated support, order management, and unified customer communication

44 actions Integration catalog

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01 · WHAT THE AGENT CAN DO

Actions

Every capability is a discrete, logged action the agent calls by name — scoped to what you authorize and recorded in the run trace.

Add Ticket TagsGORGIAS_ADD_TICKET_TAGS

Adds tags to a ticket in Gorgias.

Create Account SettingGORGIAS_CREATE_ACCOUNT_SETTING

Creates a new account setting in Gorgias.

Create CustomerGORGIAS_CREATE_CUSTOMER

Creates a new customer in Gorgias.

Create MacroGORGIAS_CREATE_MACRO

Creates a reusable response macro and its ticket actions. Reference: https://developers.gorgias.com/reference/create-macro

Create RuleGORGIAS_CREATE_RULE

Create a JavaScript automation rule in Gorgias.

Create TeamGORGIAS_CREATE_TEAM

Creates a new team in Gorgias.

Create TicketGORGIAS_CREATE_TICKET

Creates a new ticket in Gorgias.

Create ViewGORGIAS_CREATE_VIEW

Create a saved ticket-list view in Gorgias.

Delete CustomerGORGIAS_DELETE_CUSTOMER

Deletes a specific customer from Gorgias.

Delete Customer Field ValueGORGIAS_DELETE_CUSTOMER_FIELD_VALUE

Deletes a specific field value for a customer in Gorgias.

Delete CustomersGORGIAS_DELETE_CUSTOMERS

Deletes multiple customers from Gorgias.

Delete TeamGORGIAS_DELETE_TEAM

Deletes a specific team from Gorgias.

Delete TicketGORGIAS_DELETE_TICKET

Deletes a specific ticket from Gorgias.

Delete Ticket Field ValueGORGIAS_DELETE_TICKET_FIELD_VALUE

Deletes a specific field value for a ticket in Gorgias.

Get AccountGORGIAS_GET_ACCOUNT

Retrieves your Gorgias account information.

Get CustomerGORGIAS_GET_CUSTOMER

Retrieves a specific customer from Gorgias.

Get EventGORGIAS_GET_EVENT

Retrieves a specific event from Gorgias.

Get TeamGORGIAS_GET_TEAM

Retrieves a specific team from Gorgias.

Get TicketGORGIAS_GET_TICKET

Retrieves a specific ticket from Gorgias.

Get Ticket MessageGORGIAS_GET_TICKET_MESSAGE

Retrieves one message from a Gorgias ticket. Reference: https://developers.gorgias.com/reference/get-ticket-message

List Account SettingsGORGIAS_LIST_ACCOUNT_SETTINGS

Lists all account settings in Gorgias.

List Customer Field ValuesGORGIAS_LIST_CUSTOMER_FIELD_VALUES

Lists all field values for a customer in Gorgias.

List CustomersGORGIAS_LIST_CUSTOMERS

Lists customers in Gorgias with various filtering options.

List EventsGORGIAS_LIST_EVENTS

Lists events in Gorgias. Returns event objects with pagination support via cursor. Reference: https://developers.gorgias.com/reference/get_api-events

List IntegrationsGORGIAS_LIST_INTEGRATIONS

Lists Gorgias integrations, optionally filtered by integration type. Reference: https://developers.gorgias.com/reference/list-integrations

List MessagesGORGIAS_LIST_MESSAGES

Lists messages in Gorgias, optionally filtered by ticket. Reference: https://developers.gorgias.com/reference/list-messages

List RulesGORGIAS_LIST_RULES

Lists automation rules with optional name search. Reference: https://developers.gorgias.com/reference/list-rules

List TagsGORGIAS_LIST_TAGS

Lists workspace tags independently of any ticket. Reference: https://developers.gorgias.com/reference/list-tags

List TeamsGORGIAS_LIST_TEAMS

Lists teams in Gorgias.

List Ticket Field ValuesGORGIAS_LIST_TICKET_FIELD_VALUES

Lists all field values for a ticket in Gorgias.

List TicketsGORGIAS_LIST_TICKETS

Lists tickets in Gorgias with various filtering options.

List Ticket TagsGORGIAS_LIST_TICKET_TAGS

Lists all tags for a ticket in Gorgias.

List UsersGORGIAS_LIST_USERS

Lists helpdesk users with optional role and identity filters. Reference: https://developers.gorgias.com/reference/list-users

List View ItemsGORGIAS_LIST_VIEW_ITEMS

Lists tickets matching a saved Gorgias view. Reference: https://developers.gorgias.com/reference/list-view-items

List ViewsGORGIAS_LIST_VIEWS

Lists saved ticket views, optionally filtered by category. Reference: https://developers.gorgias.com/reference/list-views

Merge CustomersGORGIAS_MERGE_CUSTOMERS

Merges two customers in Gorgias, combining their data and history.

Remove Ticket TagsGORGIAS_REMOVE_TICKET_TAGS

Removes tags from a ticket in Gorgias.

Send Ticket MessageGORGIAS_SEND_TICKET_MESSAGE

Sends an externally delivered message on an existing Gorgias ticket. Delivery happens asynchronously after creation; internal notes are not supported. References: https://developers.gorgias.com/reference/create-ticket-message https://developers.gorgias.com/docs/create-a-new-message-in-ticket-via-api

Set Customer DataGORGIAS_SET_CUSTOMER_DATA

Sets the complete data object for a customer in Gorgias.

Set Ticket TagsGORGIAS_SET_TICKET_TAGS

Sets the complete list of tags for a ticket in Gorgias.

Update Account SettingGORGIAS_UPDATE_ACCOUNT_SETTING

Updates an existing account setting in Gorgias.

Update CustomerGORGIAS_UPDATE_CUSTOMER

Updates an existing customer in Gorgias.

Update TeamGORGIAS_UPDATE_TEAM

Updates an existing team in Gorgias.

Update TicketGORGIAS_UPDATE_TICKET

Updates an existing ticket in Gorgias.