FuseDesk

Add an internal note or call record to a case and optionally change its status.

Irreversibly merge multiple FuseDesk cases. This cannot be undone; call only after the user explicitly requests a merge and verifies every case ID.

Apply an assignment, department, status, tag, CRM automation, CRM tag, or snooze operation to multiple FuseDesk cases.

Apply or remove one existing case tag from one FuseDesk case.

Irreversibly close a FuseDesk chat and end the live conversation. This cannot be undone. Supplying rep_id, department_id, or case_status may also create and assign a new support case from the chat.

Open a support case for a customer in a FuseDesk department.

Create a reusable FuseDesk case tag.

Create a FuseDesk contact. FuseDesk also links the new contact to a matching contact in the connected CRM, or creates that CRM contact when no match exists.

Get one FuseDesk support case and its complete history by case ID.

Get one FuseDesk chat and its complete message history by chat UUID.

Get a FuseDesk contact by UUID, including current data from its linked CRM contact.

Get a FuseDesk department's assignment, template, staleness, feedback, phone, and archive settings by department ID.

Get one FuseDesk email by its numeric ID, including its complete body.

Get a FuseDesk rep's detailed profile, permissions, and signatures.

List available FuseDesk case tags and their case counts.

List active FuseDesk chats across connected chat platforms, including assignment links, recent-message context, and lifecycle state.

List active, archived, or all FuseDesk departments using the current v2 representation.

List active and disabled FuseDesk reps for assignment and ownership decisions.

List configured FuseDesk webhook subscriptions.

Send an external email reply on a FuseDesk case using supplied content or an existing reply template. This immediately emails the resolved recipients.

Search support cases by customer, assignment, status, text, and lifecycle dates, returning one controllable page.

Search FuseDesk and linked CRM contacts by required text. The connected API key must include FuseDesk's View Contacts permission.

Search all or only unassigned FuseDesk emails, returning one controllable page with optionally truncated bodies.

Snooze a case until an absolute date/time or FuseDesk relative-time expression.

Change a case's content, customer link, assignment, department, or status. Provide at least one field to update.

Rename, transfer, relink, or mark a live FuseDesk chat seen or unseen. Provide at least one field to update.

Update a FuseDesk contact. Warning: FuseDesk also updates the linked CRM contact, so confirm that both records should change before calling this tool. Provide at least one contact field or non-empty billing address to update.