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Simla.com

Simla.com is an omnichannel CRM platform with AI for automating communications, measuring team performance, managing customer data, and integrating delivery services and order management.

141 actions Integration catalog
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01 · WHAT THE AGENT CAN DO

Actions

Every capability is a discrete, logged action the agent calls by name — scoped to what you authorize and recorded in the run trace.

Add Customer Interaction FavoriteSIMLA_COM_ADD_CUSTOMER_INTERACTION_FAVORITE
Tool to add a product offer to a customer's list of favorites. Use when you need to save a specific product to a customer's favorites on a particular site.
Combine CustomersSIMLA_COM_COMBINE_CUSTOMERS
Tool to combine multiple customers into one. The specified customers will be merged into the result customer and then deleted. Use when you need to consolidate multiple customer records. Note: This operation is performed asynchronously - use /api/v5/customers/history to track the result.
Combine Corporate CustomersSIMLA_COM_COMBINE_CUSTOMERS_CORPORATE
Tool to combine multiple corporate customers into one. The specified customers will be merged into the result customer and then deleted. Use when you need to consolidate multiple corporate customer records. Note: This operation is performed asynchronously - use /api/v5/customers-corporate/history to track the result.
Combine OrdersSIMLA_COM_COMBINE_ORDERS
Tool to combine two orders into one. The source order will be merged into the result order using the specified technique. Use when you need to consolidate order data from one order into another.
Create CostSIMLA_COM_CREATE_COST
Create a new cost record in Simla CRM. Use this to track business expenses with period dates, amounts, and cost categories. Required fields: dateFrom (start date), dateTo (end date), summ (amount), and costItem (category code). The cost amount must be positive and costItem must match an existing cost item in the system. Optionally associate the cost with specific stores or users.
Create CustomerSIMLA_COM_CREATE_CUSTOMER
Creates a new customer in Simla.com. All customer fields are optional - provide at least one field (e.g., firstName, email, or phone) to create a customer. Returns the customer ID upon successful creation.
Create Corporate CustomerSIMLA_COM_CREATE_CUSTOMER_CORPORATE
Creates a new corporate customer in Simla.com. Use when you need to add a new business or organization as a customer. At least one field (typically nickName or externalId) should be provided. Returns the corporate customer ID upon successful creation.
Create Customer Interaction Cart SetSIMLA_COM_CREATE_CUSTOMER_INTERACTION_CART_SET
Tool to create or overwrite shopping cart data for a customer. Use when you need to set cart contents for customer interaction tracking. This overwrites any existing cart data for the specified customer.
Create Corporate Customer AddressSIMLA_COM_CREATE_CUSTOMERS_CORPORATE_ADDRESSES
Creates a new address for a corporate customer in Simla.com. Use when adding a delivery or billing address to an existing corporate customer account. The address can be specified as simple text or with detailed components (street, city, region, etc.).
Create Corporate Customer CompanySIMLA_COM_CREATE_CUSTOMERS_CORPORATE_COMPANIES
Tool to create a company for a corporate customer in Simla.com. Use when you need to add a new company to an existing corporate customer record. Returns the newly created company ID on success.
Create Corporate Customer ContactSIMLA_COM_CREATE_CUSTOMERS_CORPORATE_CONTACTS
Tool to create a link between a corporate customer and a contact person. Use when you need to associate an existing customer as a contact for a corporate customer entity.
Create Corporate Customer NoteSIMLA_COM_CREATE_CUSTOMERS_CORPORATE_NOTES
Tool to create a note for a corporate customer. Use when you need to add notes or comments to corporate customer records. Requires either customer ID or external ID to identify the corporate customer.
Create Customer NoteSIMLA_COM_CREATE_CUSTOMERS_NOTES
Tool to create a note for a customer. Use when you need to add notes or comments to customer records. Requires either customer ID or external ID to identify the customer.
Create Custom FieldSIMLA_COM_CREATE_CUSTOM_FIELD
Tool to create a custom field for a specified entity in Simla. Use when you need to extend orders, customers, corporate customers, or companies with custom metadata fields.
Create Custom Fields DictionarySIMLA_COM_CREATE_CUSTOM_FIELDS_DICTIONARIES
Tool to create a custom fields dictionary with elements. Use when you need to create a new directory for dictionary-type or multiselect_dictionary-type custom fields.
Calculate Loyalty DiscountSIMLA_COM_CREATE_LOYALTY_CALCULATE
Tool to calculate maximum loyalty discount and bonuses for an order. Use when you need to preview loyalty benefits before order creation or show customers potential savings based on their loyalty status.
Create OrderSIMLA_COM_CREATE_ORDER
Create a new order in Simla with customer details and line items. This action registers an order with customer information, items (with offer IDs), delivery address, and optional metadata. The API automatically creates customers and offers if they don't exist. Returns complete order details including assigned order ID and number. Key requirements: - At least one item with a valid offer identifier (id, externalId, or xmlId) - Quantity must be greater than 0 - Customer contact info (name/phone/email) is optional but recommended
Create Orders LinkSIMLA_COM_CREATE_ORDERS_LINK
Tool to create a link between multiple orders in Simla. Use when you need to associate two or more orders together with an optional comment.
Create Order PackSIMLA_COM_CREATE_ORDERS_PACKS
Tool to create a new order pack in Simla. Use when you need to register pack shipment details for an order item, including store location, quantity, shipment date, and invoice/delivery note numbers.
Create Order PaymentSIMLA_COM_CREATE_ORDERS_PAYMENTS_CREATE
Create a new payment record for an order in Simla CRM. Use when recording payments received for orders. Required fields: type (payment type code), amount (must be positive), and order reference (id or externalId). The payment type must match an existing payment type in the system (e.g., 'cash', 'bank-card'). Use this to track payment transactions against specific orders.
Create Reference CourierSIMLA_COM_CREATE_REFERENCE_COURIER
Tool to create a new courier in Simla.com. Use when you need to add a new courier to the system for delivery management. Returns the courier ID upon successful creation.
Create Reference CurrencySIMLA_COM_CREATE_REFERENCE_CURRENCIES
Tool to create a new currency in Simla.com. Use when you need to add a new currency to the system for financial operations and multi-currency support.
Create Store Inventories UploadSIMLA_COM_CREATE_STORE_INVENTORIES_UPLOAD
Tool to batch update inventory quantities and purchase prices across warehouses/stores. Use when you need to sync stock levels and cost pricing for offers. Updates leftover stocks (available quantity) and purchasing prices for existing offers in the system.
Create Store Product GroupsSIMLA_COM_CREATE_STORE_PRODUCT_GROUPS
Tool to create a new product group in Simla.com store. Use when you need to add a new product group for organizing products. Returns the product group ID upon successful creation.
Batch Create Store ProductsSIMLA_COM_CREATE_STORE_PRODUCTS_BATCH_CREATE
Tool to batch create products and services in the store catalog. Use when you need to create multiple products at once. Each product requires a name, article (SKU), and catalogId that matches the catalog parameter.
Create TaskSIMLA_COM_CREATE_TASK
Tool to create a new task. Use after gathering task details and assignees.
Create Web Analytics Visits UploadSIMLA_COM_CREATE_WEB_ANALYTICS_VISITS_UPLOAD
Tool to batch upload web analytics visit records to Simla CRM. Use when tracking customer visits with traffic source attribution. Each visit must include site code, customer identifier, timestamp, and traffic source/medium information.
Delete CostSIMLA_COM_DELETE_COST
Tool to delete a cost by ID. Use when you need to remove a cost record from the system.
Delete Corporate Customer NoteSIMLA_COM_DELETE_CUSTOMERS_CORPORATE_NOTE
Tool to delete a corporate customer note by ID. Use when you need to remove a note record from a corporate customer.
Delete Customer NoteSIMLA_COM_DELETE_CUSTOMERS_NOTE
Tool to delete a customer note by ID. Use when you need to remove a note record from a customer.
Delete Order PaymentSIMLA_COM_DELETE_ORDER_PAYMENT
Tool to delete an order payment by ID. Use when you need to remove a payment record from an order.
Edit CostSIMLA_COM_EDIT_COST
Tool to edit an existing cost record by ID. Use when you need to update cost details such as amount, dates, cost item, or attribution information for expense tracking and analysis.
Edit CustomerSIMLA_COM_EDIT_CUSTOMER
Tool to edit an existing customer. Use when you need to update customer details by external ID.
Edit Corporate CustomerSIMLA_COM_EDIT_CUSTOMER_CORPORATE
Tool to edit an existing corporate customer. Use when you need to update corporate customer details such as nickname, discount, VIP status, or custom fields by external ID.
Edit Corporate Customer AddressSIMLA_COM_EDIT_CUSTOMERS_CORPORATE_ADDRESS
Tool to edit an address for a corporate customer. Use when you need to update address details (name, city, street, building, etc.) for a specific corporate customer address by its external ID.
Edit Corporate Customer CompanySIMLA_COM_EDIT_CUSTOMERS_CORPORATE_COMPANY
Tool to edit a company associated with a corporate customer. Use when you need to update company details such as name or main status for a corporate customer's company entity.
Edit Corporate Customer ContactSIMLA_COM_EDIT_CUSTOMERS_CORPORATE_CONTACTS
Tool to edit the link between a corporate customer and a contact person. Use when you need to update contact properties such as marking a contact as the main contact person for a corporate customer.
Edit Custom FieldSIMLA_COM_EDIT_CUSTOM_FIELD
Edit an existing custom field's properties by entity type and field code. Use this to modify custom field settings such as display name, description, type, visibility flags, sort order, default values, or settings (for dictionary-type fields). At least one property besides entity and code must be provided. The field must already exist.
Edit Custom Fields DictionarySIMLA_COM_EDIT_CUSTOM_FIELDS_DICTIONARY
Tool to edit an existing custom fields directory by code. Use when you need to update the directory name or modify its elements (add, remove, or reorder entries).
Edit Delivery Generic SettingSIMLA_COM_EDIT_DELIVERY_GENERIC_SETTING
Tool to register or edit a delivery service integration configuration. Use when you need to create a new delivery service integration or update existing delivery settings including API endpoints, statuses, custom fields, and integration metadata.
Edit FileSIMLA_COM_EDIT_FILE
Tool to edit an existing file by ID. Use when you need to update file properties such as filename.
Edit Integration ModuleSIMLA_COM_EDIT_INTEGRATION_MODULE
Tool to create or edit an integration module configuration. Use when you need to register or update an integration module with its base URL, client ID, and display settings.
Edit OrderSIMLA_COM_EDIT_ORDER
Tool to edit an existing order by external ID. Use when you need to update order details by external ID.
Edit Orders PaymentSIMLA_COM_EDIT_ORDERS_PAYMENT
Tool to edit an existing order payment. Use when you need to update payment details such as amount, status, or type.
Edit Reference Cost GroupSIMLA_COM_EDIT_REFERENCE_COST_GROUP
Tool to edit an existing cost group by code. Use when you need to update cost group properties such as name, color, active status, or display ordering.
Edit Reference Cost ItemSIMLA_COM_EDIT_REFERENCE_COST_ITEM
Tool to edit an existing cost item reference by code. Use when you need to update cost item properties such as name, group, type, or activation status in the system's cost item directory.
Edit Reference CourierSIMLA_COM_EDIT_REFERENCE_COURIER
Tool to edit an existing courier by ID. Use when you need to update courier details such as name, email, phone, or active status.
Edit Reference CurrencySIMLA_COM_EDIT_REFERENCE_CURRENCY
Tool to edit an existing currency configuration by ID. Use when you need to update currency properties such as base currency status, auto-conversion settings, or conversion rates.
Edit Reference Delivery ServiceSIMLA_COM_EDIT_REFERENCE_DELIVERY_SERVICE
Tool to edit an existing delivery service by code. Use when you need to update delivery service properties such as name, code, or active status.
Edit Reference Delivery TypeSIMLA_COM_EDIT_REFERENCE_DELIVERY_TYPES
Tool to create or edit a delivery type in Simla.com. Use when you need to add a new delivery type or modify an existing one. This endpoint handles both creation (if the code doesn't exist) and updates (if it does). Provide at least the name and active status.
Edit Reference Order MethodSIMLA_COM_EDIT_REFERENCE_ORDER_METHOD
Tool to edit an existing order method reference by code. Use when you need to update order method properties such as name, active status, or default settings in the system's order method directory.
Edit Reference Order TypeSIMLA_COM_EDIT_REFERENCE_ORDER_TYPE
Tool to create or edit an order type by code. Use when you need to create a new order type or update properties of an existing one such as name, active status, or default settings.
Edit Reference Payment StatusSIMLA_COM_EDIT_REFERENCE_PAYMENT_STATUS
Tool to edit an existing payment status reference by code. Use when you need to update payment status properties such as name, active status, or default settings in the system's payment status directory.
Edit Reference Payment TypeSIMLA_COM_EDIT_REFERENCE_PAYMENT_TYPE
Tool to edit an existing payment type or create a new one by code. Use when you need to update payment type properties such as name, code, active status, description, ordering, or default settings.
Edit Reference Price TypeSIMLA_COM_EDIT_REFERENCE_PRICE_TYPE
Tool to edit an existing price type in the reference data. Use when you need to update price type properties such as name, active status, default flag, or associated customer groups.
Edit Product StatusSIMLA_COM_EDIT_REFERENCE_PRODUCT_STATUS
Tool to create or edit product status in the reference directory. Use when you need to add a new product status or update an existing one. Set code to 'new' when creating a new status, or use the existing status code to edit.
Edit Reference StatusesSIMLA_COM_EDIT_REFERENCE_STATUSES
Tool to edit an existing order status reference by code. Use when you need to update order status properties such as name, active status, display ordering, or group classification in the system's status directory.
Edit Reference StoresSIMLA_COM_EDIT_REFERENCE_STORES
Tool to create or edit a warehouse/store by code. Use when you need to update store information such as name, contact details, address, or active status.
Edit Reference SubscriptionSIMLA_COM_EDIT_REFERENCE_SUBSCRIPTION
Tool to create or edit a subscription category in Simla. Use when you need to configure subscription categories for different communication channels (email, sms, waba). Creates a new subscription category if the code doesn't exist, or updates an existing one.
Edit Reference UnitSIMLA_COM_EDIT_REFERENCE_UNIT
Tool to create or edit a unit of measurement reference by code. Use when you need to add new units or update existing unit properties such as name or symbol in the system's unit directory.
Showing the first 60 of 141 actions.