EnforcedFlow

Get detailed routing-field configuration and metadata field names for one round-robin group.

List agents in a round-robin group, optionally filtering by active status, with metadata and configured field values.

List round-robin groups accessible to the connected account, including group IDs and summary routing-field requirements.

Select the next available agent for a round-robin group using optional configured criteria. This advances the group's round-robin routing state and may consume one routing request from the account's monthly quota; it is not a read-only preview. A successful no-match response preserves agent=null and agent_found=false.

Update the first agent matching a filter, or create an agent when the filter matches none. A missing or empty filter always creates an agent. Use a precise, stable filter because any filter miss takes the create path and can produce duplicate agents.