Charla

Charla is a live chat and AI customer-support platform whose public API manages property contacts, conversation exports, and knowledge base articles and categories.

9 actions Integration catalog

Request access

Connect Charla once you're in Boring.

01 · WHAT THE AGENT CAN DO

Actions

Every capability is a discrete, logged action the agent calls by name — scoped to what you authorize and recorded in the run trace.

Create Knowledge Base ArticleCHARLA_CREATE_KB_ARTICLE

Create a knowledge base article. Charla generates its URL slug from the title and may use it for chatbot training according to the property's AI settings. Defaults to a private draft.

Delete Knowledge Base ArticleCHARLA_DELETE_KB_ARTICLE

Permanently delete one knowledge base article by ID. This cannot be undone, and deleting an already-missing article fails.

Get ContactCHARLA_GET_CONTACT

Return one contact in the connected Charla property by UUID.

Get Knowledge Base ArticleCHARLA_GET_KB_ARTICLE

Return the full content and metadata of one knowledge base article by ID.

List ContactsCHARLA_LIST_CONTACTS

Return one page of contacts for the connected Charla property, ordered by most recently modified.

List ConversationsCHARLA_LIST_CONVERSATIONS

Export one page of conversations grouped by contact for the connected Charla property, including message history.

List Knowledge Base ArticlesCHARLA_LIST_KB_ARTICLES

Return one page of knowledge base article summaries for the connected Charla property, newest first.

List Knowledge Base CategoriesCHARLA_LIST_KB_CATEGORIES

Return all knowledge base categories available in the connected Charla property.

Update Knowledge Base ArticleCHARLA_UPDATE_KB_ARTICLE

Replace every writable field of an existing knowledge base article. Charla regenerates the URL slug from the replacement title and may retrain chatbot content according to the property's AI settings.

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